6 Month Guarantee
We’re sure you’ll be completely satisfied with our workwear. That’s why we guarantee all of our products against any manufacturing fault for a full 6 months from the date of order. If anything goes wrong during this timeframe please notify our customer service team and we’ll replace your product.
UK Returns
We understand that sometimes you change your mind, or a product doesn’t quite look or fit the way you expected when buying online. If that’s the case and you’d like a refund then please return any unwanted product(s) in a fully resalable condition (with all packaging, tags etc still intact where applicable) within 30 days of your original order.
Returns Address:
VELTUFF® Website Returns
Tecto Protection
37, Tenter Road
Moulton Park Industrial Estate
Northampton
NN3 6AX
All returns are at your own cost (unless agreed under our 6 month guarantee) and we recommend choosing a provider that offers proof of postage for your own security.
Exchanges
We don’t have the facility to process exchanges within our returns department. If you need a replacement product then please order the correct product(s) for your needs and return the original product(s) for a refund. This method also ensures you will receive your replacement order much more speedily.
Refunds
When we have received your product(s) for a refund, the parcel will be checked and receipted back into stock by our returns team. Once this has been completed the instruction to process the required refund will be passed to accounts. From here the actual refund will be completed and it may take an additional 2-3 days to show back into your account. In the unlikely event of any discrepancy our customer service team will make contact with you via the details you provided alongside your original order.
Any applicable delivery charges from your original order are non-refundable.
*For more information regarding returns please see our Terms of Service.
