FAQ
Looking for answers to common questions? Our FAQ page has got you covered! Browse our comprehensive list of frequently asked questions to find the information you need quickly and easily. From product information to shipping policies, our FAQ page is your one-stop-shop for all your queries.
There are a lot of questions to be asked when considering to invest in new workwear. Check out our FAQ to see if there is an answer for your questions.
Shipping
UK Mainland: Freight charge £5.95 (Free for orders £60+)
Wales: Freight charge £5.95 (Free for orders £60+)
Northern Ireland: Freight charge £24.95 (Free for orders £150+)
Scotland: Freight charge £14.95 (Free for orders £100+)
Our estimated shipping time is 1-4 business days.
We strive to ship all items within one day of receiving the order, and our shipping operations run every weekday. Our deliveries are exclusively processed by UPS and DPD, ensuring reliable and timely delivery of your items.
Products
We understand that sometimes you change your mind, or a product doesn’t quite look or fit the way you expected when buying online. If that’s the case and you’d like a refund then please return any unwanted product(s) in a fully resalable condition (with all packaging, tags etc still intact where applicable) within 30 days of your original order.
Click here to begin return
When we have received your product(s) for a refund, the parcel will be checked and receipted back into stock by our returns team. Once this has been completed the instruction to process the required refund will be passed to accounts. From here the actual refund will be completed and it may take an additional 2-3 days to show back into your account. In the unlikely event of any discrepancy our customer service team will make contact with you via the details you provided alongside your original order.
Determining your size of workwear can be difficult. Here are some general tips:
- Take your measurements: Use a tape measure to measure your chest, waist, hips, and inseam depening on type of workwear.
- Check the size chart: Look up the size chart provided by Veltuff. Compare your measurements to the chart to determine your size.
Find the size chart by clicking here.
B2B
Yes, for sure, please contact our customer service if you are interested in a B2B agreement, and we will be happy to help you/your organization get started.Contact Information:
Email: uksales@veltuff.com
Phone number: (+44) 01604 698600
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.