Refund policy


UK Returns

This shipping policy exclusively pertains to orders placed on Veltuff.com.
All returns are at your own cost 

We understand that sometimes you change your mind, or a product doesn’t quite look or fit the way you expected when buying online. If that’s the case and you’d like a refund then please return any unwanted product(s) in a fully resalable condition (with all packaging, tags etc still intact where applicable) within 30 days of your original order.

If you have received an order that you would like to return, follow these simple steps to start your return process:

Step 1:  Log in to your account

Step 2: Find Your Order Once you are logged in, locate the order that you would like to return. This can be found in your order history.

Step 3: Request a Return. Click on the option to request a return for the order you wish to return. Fill in the details of your request, including the reason for the return, and submit your request.

Step 4: Wait for Approval After you submit your return request, we will review your request and typically respond within 24 hours. If your return is approved, you will receive detailed instructions on how and where to return your order.

Step 5: Follow Return Instructions Carefully follow the instructions provided to return your order. This involve printing out a shipping label, repackaging the item, and dropping it off at a shipping location.

Step 6: Confirm Return Once you have shipped the item back, you should receive confirmation of your return from the retailer or seller. Be sure to keep this confirmation for your records.

All returns are at your own cost (unless agreed under our guarantee) and we recommend choosing a provider that offers proof of postage for your own security. We highly recommend that you use either Royal Mail, UPS or DPD for your return. We cannot guarantee the reliability of other providers, and using them will be at your own risk.

Exchanges

Our system provides refunds for all items returned to us. If you need a replacement item (eg smaller/bigger size) then please place a new order for your replacement item(s).


B2B orders:

All Sales Are Final: All sales are final, and we do not accept returns of products if it exceeds our 30day guarantee period from delivery date or contains any sort of logo or embroidery.

Returns Deadline: Any orders or items can be returned within 30days from delivery date as long as it’s a standard Veltuff catalogue item and doesn’t contain any logo or embroidery. Note that we will charge a 20% return- and restocking fee or a 10% exchange fee. In cases where the return is not due to an error or defect attributable to Veltuff, the Buyer/Customer is obligated to arrange and bear the cost of the return themselves.

-Items cannot be returned if the items are non catalogue items  / bought to order.
-Items cannot be returned if the items contain logo or embroidery
-Items cannot be returned if the return parcel does not contain a return order document.
-If you receive a defective or damaged product, please notify us within 7 days of delivery, and we will work with you to resolve the issue.
-Items cannot be returned if the damage on the items are self-inflicted or due to Wear and Tear.

    Returns Process: Customers must initiate the return process by obtaining an RMA (Return Merchandise Authorization) form or a Return number. Returns without these will not be accepted and will be sent back to the sender.

      Return Costs: In cases where the return is not due to a Veltuff error or defect, customers are responsible for covering the return shipping costs.

        If a refund is approved and applicable with our return policy, we will credit your account or provide a refund by the same means used to make the payment.

        Items returned without RMA form or Return number will not be accepted and will be returned to sender address.

        In case of a defect Veltuff A/S’s responsibility is limited to refund the purchase price of the defective product if a non-defective product cannot be supplied within a reasonable time. No other remedy, compensation, loss of profit or damages can be demanded by the buyer. Specifically, there is no right of the Buyer to demand compensation for the difference in price, if the Buyer deem it necessary to buy a similar product elsewhere. 

        *For more information regarding returns please see our Terms of Conditions.